Welcome to Ortus IT Support Desk
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we are providing a complete archives and history all of yours support requests.
For getting the support - we will ask you create your own account in this support desk ticketing and provide us your purchase code (you have received it when purchased an item) to verify that you’ve really purchased one of our supported items.
Before you ask us for help or support, please read the documentation (included with the purchased item) and any additional information available on the item’s website, support center and comments tab, to see if you can find help there.
For an items that you have purchased on Envato Market - please read the full Item Support Policy here.